Each member’s ECM provider, including their lead care manager, will work with them and their providers to develop a comprehensive care plan to guide their services and care. The member will be a partner in developing the care plan. The care plan is based on the member’s goals, health status, needs, and preferences regarding:

  • Physical health
  • Mental health
  • Disabilities
  • Substance use
  • Oral health
  • Community-based long-term services and supports Supports to manage serious illness (e.g., palliative care)
  • Trauma-informed care needs
  • Community and social services