ECM gives qualified members extra services from a dedicated ECM provider, which is an entity that contracts with a Medi-Cal managed care health plan. A lead care manager, who works for the ECM provider, coordinates the member’s health care services and links them to community and social services. The member’s ECM provider works with all of their providers to give an added layer of support. Members get these extra services at no cost as part of their Medi-Cal benefits. ECM will not take away any of the member’s current Medi-Cal benefits.